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Frequently Asked QuestionsWe are fully regulated by the Care Quality Commission (CQC) and adhere to their standards. We conduct regular audits, client feedback surveys, and continuous monitoring to ensure our care services are safe, effective, and of the highest quality.
We provide three main types of care: Live-in Care, where a dedicated caregiver lives with the client in their home to provide 24/7 support; Domiciliary Care, which involves scheduled visits to assist with daily tasks, personal care, medication management, and more.
We match caregivers based on the client’s needs, preferences, and personality to ensure a comfortable and compatible relationship. We consider factors such as experience, skills, and any specific care requirements.
Our caregivers undergo a rigorous selection process that includes background checks, interviews, and skill assessments. Once hired, they receive comprehensive training in areas such as personal care, first aid, dementia care, and medication management, along with ongoing professional development.
Our care plans are developed based on a thorough assessment of the client's needs, preferences, and goals. We consult with clients, their families, and healthcare professionals to ensure the care plan is comprehensive, tailored, and regularly updated to reflect any changes in needs.
Live-in Care involves a caregiver residing with the client to provide around-the-clock support, ideal for those needing constant assistance. Domiciliary Care involves caregivers visiting the client’s home at scheduled times to provide specific services, suitable for those needing less frequent care.
The cost of our services varies depending on the type and level of care required. We provide a transparent pricing structure and offer a free initial assessment to determine the most suitable care plan and its associated costs.
For Domiciliary Care, there is a minimum duration for each visit, which we discuss during the initial assessment. For Live-in Care, we offer both short-term and long-term options depending on the client’s needs.
Your comfort and satisfaction are our top priorities. If, for any reason, you are not satisfied with the caregiver assigned, we will work with you to find a more suitable match.
We aim to start care services as soon as possible, typically within 24 to 48 hours after the initial assessment, depending on the urgency and availability of caregivers.
To arrange a consultation or assessment, please contact us by phone, email, or via our website. Our team will be happy to assist you in setting up a convenient time.
Our caregivers are trained to handle emergencies, and we have a 24/7 support line to address urgent care needs. We have procedures in place to respond promptly to any situation that arises.